Booking Policy
At Lisburn Dog Groomers, appointment times are reserved exclusively for your dog. Our booking policy has been designed to ensure fairness to all clients, protect our team's time, and allow us to continue providing a reliable and professional grooming service.
By booking an appointment with us, you are agreeing to the terms outlined below. We kindly ask that all clients take a few moments to read and familiarise themselves with our cancellation, booking fee, collection and appointment policies.
Thank you for your understanding and continued support.
Key Information
48 Hour
Cancellation Policy
Appointments cancelled or amended with less than 48 hours' notice may result in the loss of any booking fee paid.
Booking Fees
A booking fee of £20 per dog, or 50% of the 'starting from' groom price where this exceeds £60, is required to secure your appointment.
No-Shows & Late Arrivals
No-shows, late arrivals and late collections may incur charges and may affect eligibility for future Saturday appointments.
Appointment Changes & Cancellations
We understand that circumstances can change. However, we kindly ask that any appointment changes or cancellations are made with a minimum of 48 hours' notice.
Appointments cancelled, rescheduled, or missed with less than 48 hours' notice will result in the loss of any booking fee paid. Repeated late cancellations or missed appointments may result in additional booking restrictions being applied to your account.
Booking Fees
Clients who do not have a Rolling Booking Fee on their account will be required to pay a booking fee within 48 hours of making their appointment.
The booking fee will be:
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£20 per dog, or
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50% of the starting groom price where the starting groom price exceeds £60.
If the booking fee is not received within 48 hours of booking, the appointment will be automatically cancelled and the appointment slot may be offered to another client.
Booking fees are deducted from the cost of the grooming appointment on the day of the groom. Booking fees are non-refundable if the appointment is cancelled, rescheduled, or missed with less than 48 hours' notice.
No-Shows & Late Cancellations
A no-show is defined as failing to attend a scheduled appointment without prior notice.
A late cancellation is defined as cancelling or requesting to reschedule an appointment with less than 48 hours' notice.
No-shows and late cancellations have a significant impact on the business, as appointment times are reserved specifically for your dog and are often difficult to fill at short notice.
The following charges will apply:
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Appointments cancelled or rescheduled with less than 48 hours' notice will result in the loss of any booking fee paid.
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Clients who have not paid a booking fee may be charged the equivalent booking fee amount (£20 per dog, or 50% of the starting groom price where the starting groom price exceeds £60).
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Clients who fail to attend their appointment without notice may be charged the full cost of the scheduled groom.
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Any outstanding no-show or late cancellation charges must be paid before further appointments can be booked.
Following a recorded no-show or late cancellation, clients will also be required to:
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Pay in full at the time of booking future appointments; or
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Maintain a full-price Rolling Booking Fee on their account.
In addition, clients with a history of no-shows or late cancellations will no longer be offered Saturday appointments and will be required to book weekday appointments only.
Repeated no-shows, late cancellations, or failure to pay outstanding charges may result in future booking requests being declined.
Saturday Appointments
Saturday appointments are limited and are offered as a convenience for clients who are unable to attend during the working week.
As Saturdays are highly sought after, clients with a recorded no-show or late cancellation will no longer be eligible for Saturday appointments and will be required to book weekday appointments instead.
Arrival & Collection
Please arrive promptly for your scheduled appointment time.
Clients arriving more than 15 minutes late may have their appointment cancelled or rescheduled and the appointment may be treated as a late cancellation. Any applicable booking fee may be forfeited.
Once notified that your dog's groom is complete, we ask that dogs are collected promptly. Due to limited space and to ensure the smooth running of the salon, a late collection fee of £5 per 15-minute period (or part thereof) may be charged where dogs are not collected within a reasonable time after notification, unless prior arrangements have been agreed.
Agreement to Policy
By booking an appointment with Lisburn Dog Groomers, you acknowledge and agree to the terms of this booking policy.
Thank you for your understanding and cooperation. These policies help us provide a reliable, fair, and professional service to all our clients and their dogs.