Terms & Conditions
TERMS & CONDITIONS
All Clients are required to complete and sign a declaration form, all your data is confidential and will not be shared with any third party. By using our services, you are agreeing to these terms and conditions.
Please inform us of any changes to your pets’ health, temperament or your personal details to allow us to continue to provide a service tailored to your pet.
YOUR PETS HEALTH & WELFARE. Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of the procedures employed during grooming, a workaround or alternative will be employed, we are a cruelty free & Force Free Salon. Occasionally during grooming a preexisting condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek medical advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pets groom you authorize us to seek emergency veterinary treatment.
GROOM FEEDBACK. You will be given detailed feedback after every groom. If you have any queries or need further clarification, please ask or contact us within a few days of your groom. If you are dissatisfied with any aspect of your pets’ groom, please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose and details of your pets’ groom or advise you about how best to care for your pets’ coat. If you have any problems with the groom you must contact us within 3 days of your appointment, you must bring the dog in for our supervisor/manager to look at and this must be arranged within a week of the groom. And problems with the cut will be corrected, however we cannot offer refunds in these situations. If the problems cannot be fixed you will be offered a credit on your account for use against your next groom as a goodwill gesture. The amount of this credit will be at the supervisor/managers discretion.
Starting Prices are for pets:
That are used to being professionally groomed on a regular schedule (we recommend 6-8 week schedules for most pets)
Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
Matted, poorly maintained&/or overgrown coats
Pets which are difficult to manage or uncooperative during grooming
Overweight pets or oversized for the breed standard
Timid, Anxious or nervous pets that require frequent breaks & may need special handling.
These cost more time, labor &/or product, these costs will be passed onto you.
If we are unable to complete a groom due to behavioral problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.
SALON EXCLUSIVITY. If your pet will not tolerate the presence of other dogs in the salon you will be required to pay an additional £20 for salon exclusivity.
PHOTOGRAPHS. Your pet may be photographed before, during or after its groom. Photographs may be used on the Lisburn Dog Groomers website, Facebook page or other printed materials, please let us know if you would prefer your pet not to be photographed.
TIME-KEEPING. Please be punctual, we work by appointment only; the appointment slot allocated for your pets’ groom has been booked at your request exclusively. We do not double book appointments for my staff; a no show is lost income. We automatically send out appointment reminders by text please give us your mobile number to avail of this service.
Most grooms take between 1-3 hours depending on the size and temperament of the dog and its coat condition, you will be advised what time to collect your pet, it is advisable not to enter the salon before this time, as your presence may distract your pet during the finishing stages of its groom. It is essential you collect your pet on time as once the groom is complete your pet will be eager to get home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections will incur an extra charge of £5 per half hour or part thereof.
Please phone or text if you are running late, we understand that from time to time unforeseen circumstances may arise.
HOWEVER, Clients arriving more than 15 mins late for their appointment will be considered a missed appointment and will have to rebook, this will incur a charge of £15 per dog or in the case of multi-groomer appointments or appointments that take more than 2 hours this will be charged at 50% of the groom price. If you need an earlier drop off/later collection time due to other commitments, please discus this when booking. If your pet is collected late after closing time this will be charged at £5/15mins or part thereof applies. If you incur any of the above-mentioned fees, they are payable in full at the time you collect your pet.
CANCELLING YOUR DOGS APPOINTMENT. We respectfully request 24 hours’ notice if you need to cancel your pets’ appointment, the slot can then be resold.
NO SHOWS & LATE CANCELLATIONS (of less than 24hours notice). A Fee of £15 or in the case of multi-groomer appointments or appointments that take more than 2 hours this will be charged at 50% of the groom price. This will be levied for missed appointments and late cancellations. A non-refundable 50% deposit of the starting price of the groom will be levied to secure a new appointment slot. If you incur any of the above-mentioned fees, they are payable in full before booking your next appointment.
NEGLECTED & MATTED COATS. In the event your pet's coat needs to be clipped down to release it from matting or coat neglect, Lisburn Dog Groomers, its owner and staff are not liable for any post-grooming effects of this procedure, which is not without risk.
Any Humane dematting will be undertaken solely at the groomers discretion, in compliance with the animal welfare act 2006 (Clause 5 – Animals are to be protected from pain, injury & Suffering) Dematting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For completely matted coats when dematting isn't possible the only humane way to deal with this will be to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take and an estimated cost for the procedure. A shave down consumes significantly more time, labor, product & tool/equipment wear than a routine trim therefore will incur an extra charge. All shave down costs are payable in full at the time you collect your pet.
AGGRESSIVE AND POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT. Lisburn Dog Groomers reserves the right to refuse to groom any pet at risk of harming our staff or itself. If your dog is accepted for grooming & displays aggression that we have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it and the full starting price will be levied.
It goes against the dangerous dogs act if you not disclose any behavior issues your dog may have.